Politics possibly has
the greatest implications for our lives because of how we answer questions of
knowledge. As citizens, we need to
evaluate information that the media spins to us, see through the propaganda,
and support candidates and officials that accurately represent our values. Our leaders also need an epistemology to
distinguish between truth and falsehood.
And this becomes especially important in issues of war and peace, where
a wrong decision can result in death. In
making the decision to go to war in Iraq in 2003, President George Bush
employed an epistemology that accepted the reality of weapons of mass
destruction, a link between the terrorists who attacked the World Trade Center
in 2001, manpower and budget assumptions, the inclination of the people of
Iraqi to welcome our troops, and the probability that our domination of Iraq
would bring peace and security to the Middle East. Although history may someday endorse the
decision that Bush made, there is little question that there was a gap between
what was believed and what was real in making that decision. Most of the information I used for my
My field of computers
attracts many sharp people, people with intelligence on the far side of the
bell curve and whose income are on the upper slopes of the tax bracket. Because of their achievements, many of these
people are arrogant—proud of themselves and disdainful of others. I’ve observed that time and again the most catastrophic
mistakes arise not from a lack of knowledge or failures in software or
hardware, but because of arrogance—people that think they know but do not
know. The myopia of the brilliant is a
condition where intelligent people make stupid mistakes. These people are not just smart, but they are
also forceful. They think it’s shameful
to admit ignorance, and place great confidence in their brilliance—brilliantly
constructing problem-solving systems and forcefully acting on their
results. The problem is that these
people are reluctant to re-examine their assumptions. They consider it a sign of weakness. We see this especially in politics—in
building too many dams and highways and in starting ill-conceived wars. In describing the
In addition to arrogance was another
phenomenon that Yale psychologist Irving L. Janus
called “groupthink.” Groups such as
project teams adhered to group norms – an assumed consensus-- and pressured
each other to uniformity. An illusion of
invulnerability and the rationalizing away of conflicting self-censorship
gripped the group. This pressure
combined with the fear of losing influence or even your job made it difficult
for anyone to make principled stands. But reality is a hard teacher, and even
the mightest herd must deal with the world as it
is. For hundreds of years, the Catholic
Church institutionalized a position of a person whose job it was to challenge
the qualifications of a potential saint called the Devil’s Advocate. I think the government and businesses would
also do well to have such a Devil’s Advocate—someone who could not be fired
unless they were not showing enough courage in challenging conventional
wisdom. Truth must be a marriage between
epistemology and ethics. Almost always
in businesses and government, the truth is available. A means must simply be made so that we
recognize that truth and act on it.
There are times companies
have penalized me for telling the truth.
My decision to leave Wells Fargo was in response to my manager’s unwillingness
to recognize what I saw—obsolete processes that was costing the company clients
and dollars. However, there is also the
right way and the wrong way to tell the truth, and perhaps I could have communicated
that just as forcefully but more tactfully.